Terms of use

DESCRIPTION OF TERMS

1. GENERAL PROVISIONS

   1. Luxury Chocolate Ltd. is the owner and administrator of the Site.
   2. When ordering the Product through the internet store www.luxuschocolate.com, the Customer shall agree with the selling conditions of the Product (hereinafter referred to as - Conditions), which are explained below.
   3. The above mentioned Conditions as well as information posted on the Site regarding the Product shall be public.
   4. Mutual relations between the Customer and the Seller shall be governed by the legislation of the Republic of Latvia.
   5. The Seller reserves the right to make amendments to the Conditions.

2. REGISTRATION

   1. Order processing shall be available to the Customer with or without registration on the Site.
   2. The Seller shall not be responsible for accuracy and credibility of the information, specified by the Customer in the registration form.
   3. The Customer shall undertake not to disclose his or her user name and password, specified in the registration form. Should any suspicions arise to the Customer regarding disclosure of the user's name or password, or suspicions arise regarding the use thereof from the part of third parties, the Customer shall undertake to promptly inform the Seller on that by sending a letter to info@luxuschocolate.com. The letter shall be sent from the electronic mail address specified in the registration form.

3. PROCESSING OF THE ORDER AND DEADLINES FOR EXECUTION THEREOF

   1. A Customer may process the Order via phone, through e-mail, via website www.luxuschocolate.com or independently by specifying to the Seller the information required for processing of the Order.
   2. Time of receipt of the Product shall depend on the date selected by the Customer, timely payment for the Order from the part of the Customer, the type of delivery, region and address, business hours of the relevant delivery service, which provides delivery of the Order and which is not directly depending from the Seller.
   3. Informative materials placed on the Site may completely reflect the features of the Product (including also colour, sizes, technical parameters, form), but after receipt of the order the Seller shall prepare a mockup in addition, which shall be aligned with the Customer prior to production of the Product.
   4. Should it be impossible for the Seller to produce the Product, including due to reasons irrespective of the Seller, the Seller shall be entitled to cancel the Order of the Customer, paying back the money to the account of the Customer, informing the Customer on that and sending a notification to the electronic mail address, which was specified by the Customer upon registration on the Site.
   5. Should the Customer refuse from the partly or fully paid, but still not dispatched Order, the amount of the cancelled Order shall not be returned to the Customer.
   6. Product descriptions placed on the internet store www.luxuschocolate.com are only for informative purposes and the use of the provided information shall not cause any legal liabilities between the visitor and the Seller. Product description or picture may completely mismatch the actual product.
   7. Owners of the internet store www.luxuschocolate.com shall not bear any responsibility for transmission of parameters of colours of photographs to the display of the Customer.

4. DELIVERY

   1. Product delivery shall be performed to all regions of Latvia and many other countries.
   2. In order the Product would be delivered to the Customer as soon as possible, the Seller shall perform everything possible and depending from it. However, we would like to inform that delays in Product deliveries may be possible due to reasons irrespective of the Seller or due to reasons depending from the Seller in the cases, when the workshop is overloaded or due to technical issues happening with the equipment.
   3. The risk of accidental loss or damage of the Product shall transfer to the Customer on the day of receipt of the Order by the Customer.
   4. In cases, when the Product is not delivered to the Customer due to the fault of employees of postal (courier) service during the delivery, the Seller shall compensate to the Customer the value of paid Product only afterwards, when the Seller has received a confirmation on loss or compensation from the postal service.
   5. In cases, when the Product is delivered to the Customer, but in poor condition due to the fault of employees of the postal (courier) service during the delivery, the Seller shall compensate to the Customer the value of paid Product only afterwards, when the Seller has received a confirmation on damage or compensation from the postal service.
   6. In the case of international order the Customer may insure his or her Product during the transportation at his or her own expense.
   7. In the case of international order the Customer may use his or her courier payment account for transportation at his or her own expense.
   8. The Order shall be delivered to the Customer or a person, specified in the Order as the beneficiary of the Order.

5. PAYMENT FOR PRODUCT

   1. Price of the Product shall be specified on the Site. Should the wrong price of the ordered Product be specified, the Seller shall inform the Customer as soon as possible in order to cancel or approve the Order of the Customer. Should it be impossible to contact with the Customer, the above mentioned Order shall be deemed as cancelled. Should the Order be paid, the Seller shall return the amount of payment.
   2. The Order shall be accepted for further processing only after payment of the whole value of the Order to the Seller.
   3. The Seller shall be entitled to grant to the Customer discounts for Products and offer the Customer to participate in loyalty programmes. The Seller shall be entitled to unilaterally amend them.

6. PRODUCT RETURN

   1. The Customer shall not be entitled to refuse from ordered and paid Product.

7. INTELLECTUAL PROPERTY

   1. Copying of all textual information and graphic images published on the Site shall be prohibited. Luxus Chocolate trademark, name of the trademarks and logotypes, published on the Site, are owned by the owner thereof.

8. GUARANTEES AND RESPONSIBILITY

   1. The Seller shall not bear any responsibility for loss arising to the Customer as a result of improper use of the Product.
   2. The Seller shall not bear any responsibility for content and functionality of external sites.
   3. The Seller shall be entitled to return or deliver in any way its rights and obligations arising due to mutual relations with the Customer to third persons.

9. CONFIDENTIALITY AND SAFETY OF PERSONAL INFORMATION

   1. Provision of Customer information.
      1. Upon registering on the Site, the Customer shall provide the following information: Name, Surname, E-mail address, Telephone, Address, Postal index, City, Country
   2. Use of the information provided by the Customer.
      1. The Seller shall use the Customer's information with a purpose: to register the Customer on the Site; to fulfil its liabilities towards the Customer; to assess the Site and perform work analysis; to inform the Customer regarding additional products or performed promotions.
      2. The Seller shall be entitled to send to the Customer advertising materials and an informative notice. Should the Customer be not willing to receive from the Seller the notices of the following content, he or she may refuse from it by clicking on the link for refusal in the received e-mail.
   3. Disclosure of the information received by the Seller.
      1. The Seller shall undertake not to disclose information received from the Customer. Delivery of information on the Customer to agents and third persons, who are operating in accordance with the agreement concluded with the Seller with a purpose to fulfil liabilities of the Customer's Order, shall not be deemed as a violation.
      2. Disclosure of information to the extent it complies with the legislation of the Republic of Latvia, shall not be deemed as violation of conditions.
      3. The Seller shall receive IP address information regarding visitors of the Site www.luxuschocolate.com. This information shall not be used for the purpose of determination of personality of the visitor.
   4. The Seller shall not bear any responsibility for information provided by the Customer on the Site in a public form.

10. OTHER PROVISIONS

    1. Relations between the Customer and the Seller shall be governed by the legislation of the Republic of Latvia.
    2. Should any questions or disagreement arise, the Customer shall contact the Seller via phone or through e-mail info@luxuschocolate.com. The Parties shall settle all disagreements arising between the Parties as much as possible by negotiations. In case of failure to reach an agreement, the dispute shall be delivered for adjudication to the court, in accordance with the legislation of the Republic of Latvia.